With effect from 30 August 2020, you are required to use two-factor authentication for identity verification when conducting designated transactions and "Set up Overseas ATM Cash Withdrawal" through Internet or Mobile Banking(except designated investment transactions). For security and so you can access to Internet or Mobile banking, you need to have a valid and up-to-date mobile phone number and email address in our records in order to receive specified transaction notification. Details.
Customers are reminded to say vigilant to anything abnormal when logging into the Internet Banking (e.g. unusual pop-up screens, unusually slow browser response, multiple requests for password input etc.). In case of doubt, please do not follow the instructions of the suspicious web page or input any data, and call our customer service hotline. Please refer to Security Information for details.
If you login Internet/Mobile Banking through mobile phone, please download and install the latest version of mobile Apps, operating systems and browsers regularly in the official App stores or our website. Do not install mobile Apps from mistrusted sources. If there is any suspicious App, please do not download, login and should stop operation immediately. Do not login Internet/Mobile Banking via any jailbroken iPhone or rooted Android mobile phone to avoid any potential security loophole. Details
Please change your password regularly and set a strong password, avoid selecting the same password that you have used for accessing other web services. Do not access the Internet/Mobile Banking services using a shared computer or public wireless network. In case of doubt, please do not follow the instructions of the suspicious web page or input any data, and call our customer service hotline.
We provide personal customers with "Security Device" as the two-factor authentication tool. You can choose to login to Internet Banking Service using "Security Device" through "Setting > Security Setting > Login Setting". Please refer to Security Information for details and refer to the information from the Hong King Association of Banks relating to internet banking security and two factor authentication. Please click.
How to protect your online transactions? Please click here.